Our service exchange promise
Aftersales that actually works.
We know downtime costs you money and peace of mind. That is why Apium does not just sell hardware — we back it with a swap-out and service exchange programme, so a faulty unit does not mean weeks without power.
How it works
Three steps. Minimal downtime.
Flag the issue
Get in touch with the Apium and All Power support team. We log the unit, verify the fault and confirm cover.
Get a replacement
A service exchange unit is dispatched or swapped out from local stock held at our branches.
Stay powered
Your original unit is repaired or refurbished while your system keeps running.
Turnaround times, warranty period and regional coverage for the service exchange programme are confirmed per product and per site — contact our support team for the terms that apply to your system.
What stands behind it
Real stock. Real people. Real accountability.
Local stock
Warehousing and logistics built up over decades, with branches in Gqeberha, Cape Town, Randburg and Bloemfontein.
Technical and field teams
Technical support, field installation and customer service teams already operating across South Africa.
Long-term backing
Part of the All Power group, in business since 1985 — a brand you can still call in 5, 10 or 20 years.
Support first
Learn about our service exchange programme.
Tell us which system you are running or specifying, and we will confirm cover, stock and turnaround for your region.
Talk to our support team